You are here >>Home / Blog / cases / School Mochila (Backpack) Customization Case from Chilean Customer
School Mochila (Backpack) Customization Case from Chilean Customer
Views: 1467 Author: Site Editor Publish Time: 2021-12-25 Origin: Site
In June 2020, a customer from Chile inquired about 6000 of our school bags through WeChat. After several turns of discussing details of requirements and price, they decided to order 4 pcs of samples.
Our reply to customer's inquiry
Our customer required the samples to be finished within a week. In order to be in time, we asked if we can use fabrics in stock to make the samples, to which our customer agreed. We successfully finished the samples by Friday and shipped them to Chile.
We finish the samples within a week.
After our customer received the samples, they asked if we can control the cost as it exceeded their budget. We offered three customization options to reduce the cost, which were accepted. Later, our customer updated the design and asked us to make new samples according to the update.
We offering our cost control options to our customer
We picking colors for our customer
Our customer approved the final sample, and ordered the mass product.
Customer paying the deposit for mass production.
As the mass products are under production, we updated their status every week to our customer.
Our update of fabric cutting completion
After the production is finished, we received the inspection report from our own factory and delivered them to our customer.
Customer receiving our inspection report
Our customer highly appreciated our products after they were shipped to Chile, and they were considering their next order soon.
We highly appreciate our customer for dedicated cooperation with us. We look forward to receiving their next order soon!
RM105, Building 4, Union Commune, No.135 Liuhe Rd, Xihu District, Hangzhou, China 310000