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Air Camping Mat ODM Customization Case from Germany Customer
Views: 1503 Author: Site Editor Publish Time: 2021-10-25 Origin: Site
In April 2020, a customer from Germany inquired about our inflatable camping mats.
After several turns of discussing details of requirements, our customer decided to order two samples along with a dry bag.
Customer placing sample order
In addition to our customer's order, we delivered a new design we recommended to their address. The customer was happy with their qualities.
After this first success, we discussed the details of modifications, where our customer wanted to add an air pillow, an instruction book, and box them with each product. For the paper boxes, we recommended packaging with shrink films, to which our customer agreed.
Customer agreeing with our recommendation
While our samples were awaiting tests from Germany, our customer asked us how we do the quality control, to which we replied with our detailed process. Our customer appreciated it.
Later, we were informed that our samples passed the quality tests. Our customer then placed their initial order and paid the deposit.
Initial order from the customer
During the production stage, we updated the status every week to our customer, which made them impressed.
Customer appreciating our services
Finally, our production was finished. We inspected our goods and sent our customer the test report. Our customer thanked our efforts and paid the remaining balance.
Customer replying to our test report
Testing and boxing our products
Customer payment confirmation
As the products reached Germany, our service team received the feedback sheet from our customers.
Shortly after, our customer placed a second order, and they shared with us their plan for the incoming years while their second order was still being manufactured.
We highly appreciate the happy and friendly cooperation with our customer. Our services are continuously improving for each customer of us.
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